Refund Policy
Returns and Refunds
We want you to love your KMP hat. If something is not right, we make it easy to sort out.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return. Contact us at [email protected] to get started.
How It Works
Get Approved
We will review your request and send you a return shipping label along with instructions.
Get Refunded
Once we receive and inspect the item, your refund is issued to your original payment method.
Return Eligibility
Accepted for Return
- Unworn and unused items
- Tags still attached
- Original packaging intact
- Proof of purchase provided
- Requested within 30 days of delivery
- Defective or damaged on arrival
- Wrong item received
Not Accepted for Return
- Custom or personalised orders
- Sale items
- Gift cards
- Items purchased with discount codes
- Items sent back without prior approval
- Worn, washed, or altered items
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at [email protected] so we can assess the issue and make it right as quickly as possible.
Exchanges
The quickest way to exchange an item is to return the original, and once the return is approved, place a new separate order for the replacement. This ensures the fastest possible turnaround for getting the right item to you.
Refund Processing
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund is automatically applied to your original payment method. Please allow additional time for your bank or card provider to process and post the credit to your account.