Contact Us
Got a question, a custom order inquiry, or just want to vent about how long you suffered through flat hat-hair before finding us? We’re all ears!
Drop your details into the form below, or shoot us an email directly at hello@kissmyponytail.com.au. We try to reply faster than you can throw your hair into a messy bun.
Come hang out with us online! While you wait for a reply, come join the ponytail party on our socials. Follow us on Instagram, Facebook, and TikTok to see how other women are rocking their KMP hats, catch our latest drops, and tag us in your own #KissMyPonytail moments!
P.S. We like to get out of the office! We’re constantly hitting the road for trade shows and events. Check out our latest event schedule to see if we’re heading to your neck of the woods. If we are, please come down and say hi—we’d love to see you (and your high pony) in person!
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!